• Powerful & Adjustable Heating — Delivers 5300 BTU of efficient warmth with a customizable 62°F–86°F range, ensuring consistent comfort across any room

• Smart Control Options — Operate via mobile app, remote, or control panel for effortless, on-the-go temperature and flame management

• Customizable Ambiance — 20 flame color modes with crystal effects let you create the perfect cozy atmosphere for family time or special occasions

• Safe, Quiet & Flexible Installation — Runs under 45 dB with child lock and timer features; supports both wall-mounted and recessed setups for a sleek, space-saving look

How long will delivery take?

We offer fast U.S. domestic shipping.（FREE SHIPPING）

All sofas are delivered within 3–7 business days across the continental United States after dispatch.

Once your order ships, you’ll receive a tracking email so you can monitor every step of the delivery.

(Please note: Alaska, Hawaii, and remote areas may take slightly longer.)

Do I need to assemble the sofa myself?

Yes, light assembly is required.

Each package includes detailed, easy-to-follow instructions and all necessary tools.

Most customers complete setup within 15–30 minutes—no professional help needed.

How many boxes will my sofa arrive in?

Depending on the model and configuration, your sofa will arrive in 3–6 separate boxes.

Boxes may arrive on different days due to carrier logistics.

We recommend waiting until all boxes have been delivered before beginning assembly.

What materials are used in your sofas?

Our sofas are made with solid wood frames, high-density foam cushions, and premium performance fabrics that are wear-resistant, breathable, and skin-friendly.

Each material is carefully selected for durability, comfort, and long-term support.

Is the fabric removable and washable?

For most models, cushion covers can be removed for spot cleaning.

We recommend vacuuming regularly and using a mild fabric cleaner for surface stains.

Machine washing is not recommended unless stated otherwise on the care label.

Can I customize the layout of the sofa?

Yes! Our modular sofas are designed for flexibility.

You can rearrange each section (seat, ottoman, corner unit) to create U-shape, L-shape, or compact setups to fit your space.

What if my sofa arrives damaged or missing parts?

Please inspect your packages immediately upon delivery.

If you find any damage, defect, or missing component, contact us within 48 hours at support@bayclara.com with photos.

We’ll arrange a replacement or solution promptly—at no cost to you.

What is your return policy?

We offer a 30-day return window from the date of delivery.

Items must be in their original condition and packaging.

Customer-initiated returns (no quality issue) require the customer to cover return shipping costs, while defective or damaged items are fully covered by us.

Do you offer financing or installment options?

Yes! We partner with Shop Pay and Affirm to offer flexible installment plans, allowing you to pay over time with no hidden fees.

How can I contact customer support?

You can reach our support team at support@bayclara.com or through the “Contact Us” page.

We typically respond within 24 hours on business days.

Are your sofas pet-friendly?

Yes. Our fabric options are scratch-resistant, easy to clean, and tightly woven, making them great for homes with pets or kids.

Delivery Time

Our standard delivery time is 3–7 business days.

Note: For pre-sale products, delivery time may vary depending on the arrival of new stock.

Shipping Destinations

Currently, Bayclara ships within the United States only.

Please note that certain products may have shipping restrictions due to:

• Local or state regulations

• Hazardous materials

• Oversized or irregularly shaped packages

• Specific address types (e.g., PO Boxes or remote locations) that carriers may not deliver to

Shipping Origin

All orders are shipped from our U.S.-based warehouses to ensure fast and reliable delivery.

Multiple Items in One Order

We do our best to deliver all items in your order at the same time.
However, some items may be shipped separately depending on availability, warehouse location, or the shipping method used.

Once an item has been dispatched, you’ll receive a shipment confirmation email with tracking details.

Important Notes

• Order Cancellation:
  If you cancel your order more than 1 hour after it has been placed, you will be responsible for any applicable return shipping fees.

• Incorrect Address:
  If an incorrect or incomplete address is provided and the package becomes lost or undeliverable, Bayclara is not responsible for replacing the order or issuing a refund. Please double-check your shipping details before submitting your order.

Received the Wrong Item?

If you received a different product than what you ordered, please contact our customer service team at:
📧 support@bayclara.com

We’ll be happy to assist you in resolving the issue promptly.