Refund Policy

At Bayclara, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair Refund Policy. Please read the details below.

1. Eligibility for Refunds

You may request a refund if:

  • The item is damaged, defective, or incorrect.

  • The item is unused and in its original packaging (if applicable).

  • The request is made within 30 days of receiving the product.

Please note: Items that are personalized, final sale, or marked as non-returnable are not eligible for a refund unless they arrive damaged or defective.

2. How to Request a Refund

To initiate a refund, please:

  1. Contact our customer support team at support@bayclara.com

  2. Include your order number, item(s) in question, and a brief description of the issue.

  3. Attach photos or evidence if the item is defective or incorrect.

Our support team will review your request and provide instructions for returning the item if applicable.

3. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable, except in cases where we shipped the wrong or defective item.

4. Exchanges

If you wish to exchange an item, please contact support@bayclara.com. Exchanges are subject to product availability.

5. Shipping Returns

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., defective or wrong item).

  • We recommend using a trackable shipping service to ensure your return is received safely.

6. Late or Missing Refunds

  • If you haven’t received a refund within 10 business days of approval, please check your bank account or credit card statement.

  • If the refund still hasn’t appeared, contact support@bayclara.com for assistance.

7. Contact Us

If you have questions about this Refund Policy or need assistance with a return, please reach out to us:

📧 Email: support@bayclara.com

🌐 Website: www.bayclara.com