Return Policy

This policy applies to all purchases made directly on Bayclara.com.
For items purchased from third-party sellers, please contact them directly and follow their return policy.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in its original condition (unused, unworn, with tags if applicable).

  • The original packaging must be included.

  • A receipt or proof of purchase is required.

To start a return, please contact us at support@bayclara.com
Once your request is approved, we will provide a return shipping label and detailed instructions.
Please note: Items returned without prior approval cannot be accepted.

Damages & Issues

Please inspect your order immediately upon arrival.
Contact us right away if:

  • The product is damaged during transportation, or

  • The product itself is defective, or

  • You received the wrong item

We will evaluate the issue and offer a free return or exchange as appropriate.

Accepted Return Method

All returns must be mailed back by the customer using the provided return shipping label.
A return label is included inside the package for your convenience.

Return Shipping Fee

  • Customer-initiated returns (no quality issue):
    The return shipping cost is the customer’s responsibility and will vary depending on your location.

  • Quality-related returns (defective or damaged items):
    We will cover the return shipping fee.

Restocking Fee

For customer-initiated returns (non-quality issues), a 20% restocking fee based on the actual transaction amount will be deducted from the refund.

Exchanges

To receive your desired product more quickly, we recommend returning the original item first.
Once the return is approved, you may place a new order.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method.
Please allow 5–7 business days for the funds to appear in your account.